EAA Corp’s hours of operation are between the hours of 8:30am and 3:30pm Eastern Standard Time. If you are unable to reach us by phone, please email our customer service at This email address is being protected from spambots. You need JavaScript enabled to view it.. Someone will contact you shortly. Thank you for your support. We look forward to hearing from you.

1.) Where can I get extra chokes tubes for my Baikal shotgun?

We have in stock: CYL, IC ,Mod, Full, IM Mod, Mod Steel, Full Steel, X-Full Steel, Skeet and Turkey. Click HERE for pricing.

2) Will my Baikal shotgun shoot steel shot?

All Baikal shotguns are steel shot rated. You must have the proper screw choke tubes for steel shot. Call Customer Service at 321-639-4842.

3) Can I convert my 9mm Witness to 45ACP?

  • Steel frame 9mm or 40sw Witness pistols imported prior to 2005 (small frame) can only be converted to: 9mm, 40sw or 22lr.

  • Steel frame 38super, 45acp, 10mm (large frame) can be converted to: 9mm, 40sw, 38super, 45acp, 10mm or 22lr.

  • Any Witness P (large frame) can be converted to 9mm, 40sw, 45acp, 38 super.

  • Any Witness PS (small frame) can be converted to 9mm, 40sw or 22lr.

  • Any Witness PC (large frame) can be converted to 9mm, 40sw, 45acp, 10mm, 38sup or 22lr.

If you are unsure of which conversion unit you need, please call our Customer Service Department.
You will need your firearm’s serial number to proceed. This will ensure accuracy.

4) Where can I get Witness magazines?

Call 321-639-4842 to order by phone. We accept Visa, Mastercard and Discover. You can also visit Our E-Store to order online. You will be asked to provide your serial number before placing your order.

5) Where do I send my gun back for service?

EAA only services guns imported by EAA

**YOU MUST REVIEW LOCAL AND FEDERAL LAWS REGARDING THE OWNERSHIP AND TRANSFER OF YOUR FIREARM WITHIN YOUR STATE, PRIOR TO SHIPPING TO EAA**

A) If the gun is a handgun and is owned by the original owner then the original owner should send the gun back to EAA with $20.00 (return freight charge) for warranty service. Please include all contact information including your phone number in letter form and a copy of the purchase receipt along with the gun.

**NOTE** Please document and retain the serial number of the gun for your records.

B) If the gun is a used handgun and the owner is not the original owner, then the factory warranty is no longer valid. EAA will still service the used handgun, but there will be an estimate for the repair. The process for this will require the gun to be returned to our service department, please include all contact information including your phone number in letter form for the service tech(s) to reach you with an estimate of service repair. Please include $20.00 for return freight charge. The service tech(s) will not begin repair work until the customer has been notified with an estimate for the repair. **NOTE** Please document the serial number of the gun for your records

C) If it is a long gun and is owned by the original owner, the gun can be sent to EAA for repair. This will require that the gun to be returned to our service department. Please include all contact information including your phone number in letter form and a copy of the purchase receipt. Please include $20.00 for return freight charge. **NOTE** Please document the serial number of the gun for your records. **NOTE** Some long guns only have a 1 year warranty.

D) If the gun is a used long gun and the owner is not the original owner, then the factory warranty is no longer valid. EAA will still service the used gun; but there will be an estimate for the repair. This will require the gun to be returned to our service department,. Please include all contact information including your phone number in letter form for the service tech(s) to reach you with an estimate of service repair. Please include $20.00 for return freight charge. The service tech(s) will not begin repair work until the customer has been notified with a estimate for the repair. **NOTE** Please document the serial number of the gun for your records.

All repairs must be sent to:

EAA Corp. Attn: Service Dept. 1426 West King Street Cocoa, FL. 32922

6) How do I track my repair or find the status?

The serial number is required to check the status of the repair. Always document the serial number of the gun before it is sent in for warranty/repair work. Service tech(s) try and repair most guns within 30 days. We do not contact you when the repair is done. Instead, the gun will be shipped back out to the address from which the gun was received. This is our service department’s way of getting the gun repaired and back to the consumer in the shortest possible time.

To track the gun status call 321-639-4842 M-F 8:30AM-3:30PM (EST). You must provide the serial number of the gun for the status research.

7) Shipping Parts and Accessories outside of the US

We do not ship outside of the United States.